Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve and resulting issues.
Order placed before 6pm will be shipped out the next day. We do not send Saturday courier unless specifically requested at additional cost.
We are currently shipping to the following destinations:
- Domestic NZ
- Australia (free shipping for order $150 and above otherwise $20 shipping)
- United States (free shipping for order $200 and above otherwise $30 shipping)
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. Please note, if you are paying by bank deposit you order will not be dispatched until the funds have shown in our account. Deposits made overnight or during weekends or public holidays may take longer to clear which will in turn delay the dispatching of your order.
All orders are sent major via national courier companies and non-signature required delivery. If you require a signature required delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.
In general, delivery to your door will take no more than 24 hours from dispatch within Auckland metro, 48 hours in the greater North Island and South Island. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.